• PRIVACY POLICY

In accordance with the General Data Protection Regulation 2016/679, which took effect on 25 May 2018, we have strengthened our privacy policy.

1. Our commitments to protect your personal data
In order for you to be able to browse our website with peace of mind, we, Trigano Service, as the data controller, explain how we collect, process and use your personal data, to provide you with new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us across all our communication channels.
We take all necessary measures to:

• provide you with clear and transparent information on how your personal data will be collected and processed;
• implement all technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
• keep your personal data only as long as it is necessary for the purposes of the particular processing or service.
• provide you with the opportunity to access and change, at any time, your personal data that we process.

To achieve these objectives, we implement the appropriate technical and organisational measures to ensure that the processing complies with the applicable law on the protection of personal data.

2. When do we collect personal data and what personal data do we collect?
Your personal data may be collected when:

• you create an account on our website;
• you visit our website which may use cookies;
• you buy our products online;
• during your exchanges with our customer service;
• you subscribe to our newsletter;
• you participate in a game or contest.

In this context, Trigano Service, as Data Controller, is required to implement Data Processing, in compliance with the applicable regulations, the purpose of which is to allow communication with you and to process your orders. Thus, after your registration on our site and subject to the absence of any subsequent opposition, the user of the site may receive newsletters and informational content.

Information that is strictly necessary to provide you with a service is marked with an asterisk and generally relates to your last name, first name, postal address, email address, landline or mobile phone number.

We also collect information about the amount and nature of your purchases, information about your orders, invoices and your customer circuit on our online services.

With regard to cookies that are collected when you connect to the Trigano Service website, we invite you to consult our Cookies policy.

3. How do we use your data?
We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
3.1 Managing our obligations to our customers
Management of orders and deliveries  
In fulfilling our obligations to our customers, we collect and use your personal information to manage our business relationship, including managing your purchases and orders, delivering your products, and offering you our services and promotional offers that may be of interest to you. This information helps us improve your online shopping experience, as described below.
Customer Relationship Management
We use and store your personal information in order to update our customer files and offer you tailored and personalized services. We offer you the opportunity to obtain goods and services that meet your consumption habits and interests, to the extent possible.
Communication with you 
We collect and store your personal information so that we can communicate with you about your orders, invoices or complaints to customer service.
Improving your customer experience 
We analyse your personal information to improve your customer experience. Unless you object, these analyses allow us to offer you innovative products or complementary or promotional offers or to display or send advertisements that meet, to the extent possible, your consumption habits and interests.
Legal or regulatory requirement
We may be required to provide your personal information in the event of legitimate requests from public authorities, including to meet national security, law enforcement or anti-fraud enforcement requirements.
Other cases 
n all other cases, you will be notified of the processing that  Trigano Service plans to do.
3.2 Who are the recipients of your personal data?
We ensure that only authorised persons within  Trigano Service Groupe Trigano, the company that owns the Trigano Service website can access your personal data when this access is necessary for execution of our commercial relationship.
We may disclose your data to third parties acting as subcontractors, bound by a subcontract to perform hosting, storage, communication, data processing, database management or computer maintenance services. These subcontractors will be bound by the same security and privacy obligations as Trigano Service.
In some cases, we may share your personal data with other companies of the TRIGANO Group at the European level, and with selected service providers who sell or promote our products and/or services or perform other functions on our behalf such as processing orders, payments, as well as providing promotional or data management services in accordance with applicable legal provisions or with your consent (if required by applicable law).
3.3 Where is your personal data stored?
The data are stored in compliance with French legislation and European regulations.
We may have to share personal data with other companies to be able to implement the services for which you have established a contract or to which you have subscribed (for example: home delivery, alert about product availability). Transactions with a service provider who receives your data are subject to a contract, in order to ensure the protection of your data and the respect of your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
The time limits for storing the data respect the recommendations of the CNIL and / or the legal responsibilities:

• Duration of retention of personal data by Trigano Service
• Data from your customer account : 5 years from your last contact with Trigano Service
• Data on your orders :5 years after placing the order
• Données des prospects : 3 ans à compter de la saisie des données
• Piece of identification submitted in the framework of exercise of the rights of interrogation, access, rectification and opposition : 1 year from the date of receipt by Trigano Service
• Credit card data for claims management purposes: for online credit card payments: Your data is stored with a secure payment provider and we do not have access to it. For payments by credit card on the phone: your data is destroyed as soon as the transaction is finalised.

At the end of these time limits, we may proceed to archive the data, in particular to answer to the delays of prescriptions of the legal actions.

4. Management of cookies 
When you visit our website, we may, if you agree, place cookies on your computer, using your browser software. Cookies allow us during their period of validity or registration, to identify your computer during your next visits.  Trigano Servicepartners or providers, or third-party companies, may also be required to place cookies on your computer. Some cookies are essential for browsing our site, especially for proper execution of the order process; deletion of them can lead to difficulties. Only the cookie's issuer is likely to read or modify the information contained in a cookie.

Below you will find information about cookies that may be stored on your computer when you visit pages of the  Trigano Service, as well as ways which allow you to remove/refuse storage of these cookies on your computer.

Last name	Purpose for the cookie	Status of agreement
Cookie	Acceptance of cookies	Agreement of Internet user
Identifier	Identifier storage	Agreement of Internet user
Password	Memorisation of password	Agreement of Internet user
Session	Maintaining connection to the site for a limited time	Agreement of Internet user

By using the settings of your browser, you can, at any time, simply and at no cost, choose whether to accept the registration of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and saved on your computer or, conversely, so that they are refused.
You can configure your browser software to ensure:

• That acceptance or refusal be offered to you promptly, before a cookie is likely to be stored;
• To systematically refuse the storage of cookies on your computer.

Attention : Any setting that you can undertake on your browser regarding the acceptance or refusal of cookies may change your Internet browsing and your access to certain services requiring the use of cookies.
If you choose to refuse the recording of cookies in your computer or if you delete those registered there, we accept no responsibility for the consequences related to the degraded operation of our services resulting from the impossibility for us to register or consult the cookies necessary for their operation and that you have refused or deleted.
How to exercise your choice, depending on the browser you use?  
The configuration of each software is different. It is usually described in the help menu of your browser software. We advise you to find out. You will then know how to modify your consent regarding cookies.

• Pour Internet Explorer : « Tools Â» ; « Internet Options  Â» ; « Privacy Â»
• Pour Safari : « Safari Â» ; « Preferences Â» ; « Privacy Â»
• Pour Chrome : « Settings Â» ; « Advanced Settings Â» ; « Privacy Â» ; « Content Settings Â» ; « Cookies Â» 
• Pour Firefox : « Tools Â» ; « Options Â» ; « Privacy Â»

5. Our security and privacy commitments
Respect of your right to the protection, security and privacy of your data is our priority.
Trigano Service implements organisational and technical security measures adapted to the degree of sensitivity of personal data to protect it against malicious intrusion, loss, alteration or disclosure to unauthorized third parties.
When developing, designing, selecting and using our services based on the processing of personal data, , Trigano Service takes into account the right to the protection of personal data from the start of their design.
Since all personal data is confidential, access is limited to employees or service providers of  Trigano Service acting on its behalf, who need it for execution of their assignments. Everyone who has access to your data is bound by a duty of confidentiality.

6. How to exercise your rights ?
In order to allow you to control our use of your personal data, you have the following rights:

• right to oppose processing of your personal data;
• right of access to personal data that we process;
• right of rectification;
• right to erasure
• right of portability of your data;
• right to limit processing;
• right to define guidelines for the retention, deletion and communication of your personal data after your death.

You can exercise your rights:

• by email, accompanied by a copy of any identity document (this data is used to verify that the author of the request is the data subject): dpo.accessoires@trigano.fr
• by letter accompanied by a copy of any identity document (this data is used to verify that the author of the request is the data subject) by contacting: Trigano Service, Délégué à la Protection des Données, 24 rue Notre Dame, 02360 Rozoy sur Serre.

If you would like more information on the content of these rights, please contact us at the addresses above.
We provide you with a response to your requests as soon as possible and, in any event, within a period of one month following the date of receipt of your requests.
To manage your request more effectively, consider: :

• indicating the processing(s) concerned by your request;
• informing us of the right(s) you wish to implement;
• providing us with a copy of your identity document (this data is used to verify that the author is, indeed, the data subject)

In case of difficulty related to the management of your personal data, we invite you to contact us before submitting a complaint to the CNIL.